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Liberty Labs, LLC TRAIN TRACK Support Knowledgebase
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Articles in this category

Web Application Unable to Connect to Database

Q: My web application is unable to connect to the database. I can get to the login page but can't log in. A: Here are some troubleshooting steps. The installation instructions have more information about ...

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Disable friendly error messages

Q: How do I disable friendly error messages?A: Thank you for contacting Liberty Labs, LLC. We understand you are having an issue with your TRAIN TRACK web application and want to help you get th

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Diagnose the root cause of a 500 error

Q: I am getting a 500 error with the Web edition. How can I tell what is wrong? A: In order to diagnose the root cause of a generic 500 error message in the Web Edition, please disable friendly error messaging ...

(561)
Is the Web application available over the internet from anywhere?

Q: I want to make the web interface available for users to log in using a web browser from anywhere. How can I do this? A: When we install the application for you, we only install it as a network application. ...

(571)
CNAME

CNAME is defined here: https://en.wikipedia.org/wiki/CNAME_record We do not know of any issues using CNAME with the TRAIN TRACK Web application.

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Can't get to login page in the Web interface. Server Error - Alternate Connection String

Q: We just installed/updated our web interface but I can't get to the login page. I get a 500 server error that states that the server does not exist or access denied. A: Your connection string may need to be ...

(2629)
Operation not allowed when object is closed

Q: We just migrated to a new server, and I am now getting the error, "Operation not allowed when object is closed" when I log in to the Web interface. A: This may be caused by an issue with your connection str...

(1091)
IIS Error: The object identifier does not represent a valid object.

Q :We are installing the Web but get an error when trying to start the website: "Cannot Start Website

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Error "An error occurred on the server when processing the URL..."

Q: I am installing the Web interface and instead of the login screen I see the error: "An error occurred on the server when processing the URL. Please contact the system administrator. 

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