Return Policy
TRAIN TRACK® has a fully functional trial version which you may evaluate for a period of 30 days. Once you have purchased this product and received your registration number, the product cannot be returned. Please evaluate the product before purchasing as refunds cannot be issued after the trial period.
Customized products cannot be returned and fees for customization services are non-refundable, except in the case where an advance payment was made, and we were unable to deliver the customized product as required.
For specific versions or components that do not have a trial period, refunds may be issued within 30 days of purchase if you are not satisfied.
Sales Tax
Sales tax for purchases within California will be billed at the current rate of 7.75% effective July 1, 2011.
Shipping and Delivery
For products that are downloaded directly from the internet, your registration number and/or download link will be emailed to you within 1 business day after purchasing a license.
For items that will be physically shipped, the shipping charges are listed in the product description. Items are shipped via U.S. Mail within 3 business days unless otherwise noted.
Foreign Payment Fees
A fee of $25.00 will be charged for all foreign checks and wire transfers.
Returned Check Fees
A fee of $50.00 USD will be charged for all returned checks. Late payment service charges may also apply.
Late Payment Service Charges
Accounts over 45 days are subject to a $50.00 USD service charge. An additional $50.00 USD charge will be added for each subsequent 30 day period the account is delinquent.
All fees are US Dollars and subject to change without notice.
If you have any questions or concerns about these policies please contact us.