Customer support is a top priority for us. We are a very small company, so it might take us a little longer to respond, but when we do, we will know you as a name and not just a number. We care about each customer, and will do our best to meet your needs. It may take us a day or so to answer your email, but you may also reach us by phone if you have an urgent matter.
Technical support for one year is included with your license. Support may be extended with the purchase of an annual support contract. This includes help installing or using the application only. For more information, see Technical Support Policies.
HOW TO GET HELP
1. Help files and User Manual.
Help files are included with the program in two formats: html and pdf . If you used the installer to install TRAIN TRACK™, you can access the help files from your start menu, or from the menu bar within the program. If you need the help files, select one of the options below. Note: html help files are easier to navigate, but they may not run on every system. pdf files can be opened by anyone with a pdf reader such as Acrobat®, and pdf files can be printed.
2. Review the Frequently Asked Questions.
3. Contact us by email.
4. Contact us by phone.
For technical support or program help, call 619-284-8013. Office hours are Monday - Friday 7:00 am to 4:00 pm Pacific Time.