TRAIN TRACK® Help
Customer support is a top priority for us. We are a very small company, so it might take us a little longer to respond, but when we do, we will know you as a name and not just a number. We care about each customer, and will do our best to meet your needs. You may also reach us by phone if you have an urgent matter.
Technical support for one year is included with your license. Support may be extended with the purchase of an annual support contract. This includes help installing or using the application only.
Live support, on-site support, and installation services are available for an additional fee. More information.
How to Get Help
1. Help files and User Manual.
Help files are included with the program in two formats: .html and .pdf. If you used the installer to install TRAIN TRACK®, you can access the help files from your start menu, or from the menu bar within the program. If you need the help files, you may open the .pdf version from the link below. Note: .pdf files can be opened by anyone with a .pdf reader such as Acrobat®, and .pdf files can be printed.
2. Review the Frequently Asked Questions.
3. Contact us by email.
4. Contact us by phone.
For technical support or program help, call 619-284-8013. Office hours are Monday - Friday 7:00 am to 4:00 pm Pacific Time.