Installation and Setup
How do I install TRAIN TRACK®?
1. Click on the installation link and select "OPEN".
2. The installation wizard will start. Follow the instructions on your screen.
3. Once the setup wizard has completed, go to "START" > "PROGRAMS" > "TRAIN TRACK".
If you have any problems, please email Liberty Labs or call 619-284-8013.
Can I install the program on a network drive?
Yes. You may install it on a network drive so that it can be accessed by multiple users. With the client/server version, you will install the database on a central server, and the user interface on individual workstations.
Will I be able to move the program if I need to switch to a different computer or network drive?
Yes, you may move it as many times as you need.
How do I move the program from a local to a network drive?
Simply copy and paste the whole folder to the new location. Or, if you want the shortcuts created for you, you may use the installer to install a new copy, then import your data from the previous version.
Do I need to have Microsoft® Access™?
No. The free runtime version is included in the installer. This allows you to use the program without having a license for Access™.
When I open the program, I just see the exam screen, but I am listed as a user. Why?
On the exam screen, you will see, "You are logged in as...." This is the Windows login name you are using. You will need to have that user name (spelled exactly the same) listed as a user on the "edit users" screen in order to view and edit data.
Editions
What is the customizable edition?
It is an Access™ database file, and other files depending on your license, that you may modify to meet your needs.
What is the client/server edition?
TRAIN TRACK® Client/Server consists of a user interface (client) and a database (server). All of your data is contained in a database application on your central server. The user interface can be installed on individual workstations, and is linked to the server data through an Open Database Connectivity (ODBC) connection.
What is the Web component?
It is a web-based user interface that connects to the same data as the client/server edition.
Is the Web component set up on your server?
The web component can be set up on your server to connect to the same database as your standard user interface, or it can be hosted on our server. If we host it, you will not have a standard user interface and will use the application only through the web interface.
Can I get the program sent to me on a CD?
Yes, a CD can be mailed to you. See the purchase page for prices.
Data
How do I add a new employee or training record?
From the Employee Detail or Training Detail screen, at the bottom you will see record navigation buttons. Click the >* to go to a new record.
Will I be able to keep data I have entered into the trial version?
Yes, you will be able to keep all of your data, even if your trial period expires. If you decide to purchase a license, you may automatically import all of your data into the full version.
How many records can the database hold?
The standard version database can hold up to 2 Gigabytes of data, or about 2 million records. If you are going to have that many records, we recommend that you use the client/server version.
Can I import my data from another program?
Yes. The standard version includes functions to automatically import data from Excel®. With the open database version, you can import data directly into the data tables from any ODBC application or other compatible format.
How many employees can I track?
You may track an unlimited number of employees and trainings.
Users and Security
How do I add a new user?
If you are not a registered user, you can edit users by entering the original registration code that came with your license. If you are a registered user, you can edit users from the start menu, setup tab.
It doesn't ask for a password. How does it log me in?
The program authenticates users through the Windows® login. The program looks to see what user is logged in to Windows®, and compares that user name to the list of approved users. This way, you do not have to type in a separate password, and all of the security that you have already set up through your network is automatically applied to this program as well. You do not have to separately track password expirations or other password rules because it's all automatically included.
How do I set passwords for employees to take exams?
Each employee will be required to set their own password the first time they log on. Alternatively, you may set the passwords for them from the exam screen, and then communicate these passwords securely to each employee.
Can more than one person use the program at the same time?
Yes, multiple users may access the program simultaneously in any of the editions.
Customization
Can TRAIN TRACK® be customized?
Yes, Liberty Labs can customize it for you, or you may customize it yourself with the customizable edition.
How much does it cost for customization?
Customization is available for $175.00 per hour with a minimum of 1 hour. All prices are US Dollars and subject to change without notice.
If I want to modify the program, will I be able to get help?
Yes. One year of technical support is included with your license. Support can be extended with the purchase of a support contract.
Cost
How much does it cost?
Licenses vary depending on the edition and number of users. Single user licenses start at $399. For detailed pricing information, see the pricing page or contact us. All prices are US Dollars and subject to change without notice.
Do I have to pay for each employee I track?
No. You may track any number of employees.
Is there an annual fee?
There is no annual fee to continue your license. If you want technical support after the first year, or wish to receive free program updates, you may purchase a yearly support contract.
How can I pay?
You may pay with a credit card by phone or online (using our secure payment gateway or through PayPal), mail a check, or email a Purchase Order. We can also accept wire transfers.
License
What types of licenses are available?
The basic license is for the database and allows you to have one set of data. Each basic license includes one read/write user. Additional user licenses may be purchased separately. Licenses are available for the standard, client/server, web, and customizable editions.
Can I transfer the license from one employee to another?
Yes, the license can be transferred.
Is the license for concurrent uses?
The license is for named users. Each person who uses the database to edit data will need their own license. It does not matter how many users are accessing the program simultaneously. Read-only users, Supervisors, and Employees do not need to have their own license. Administrator, Standard, and Limited users do need their own license.
Will I be able to Upgrade later?
Yes, if you purchase one type of license, and later decide to move to a higher edition, you may upgrade by paying the difference in price between what you already paid for your basic license, and the cost of the new license.
Troubleshooting
When I open the program, I only see the Exam screen.
If you are not listed as a user, you will see the Exam screen. Look at thebottom left corner for "You are logged in as...". This user name will need to be added to the list of users by the administrator in order for you to have access to other parts of the program. If you are the administrator, you may click "Unlock/edit users with the registration code" in order to edit the list of users.
When I open the program it says the database is read-only.
You need to have full permission on the folder where the program is installed in order to edit data.
When I try to export to Excel®, I get a message that this feature is not installed.
Please use the export button found on the standard report menu instead of the menu bar or toolbar at the top. This will activate a built-in function to export the selected report data to Excel®.
I can't log in to the web application.
Make sure you have the user "IUSER" listed as datareader and datawriter in your database. Next, open the page "usercheck.asp" and make sure the user you are logging in as is listed there. If it is not, open the page "adminsetup.asp" to add the user "admin" to your database. Log in as "admin" with password "admin" to edit users. When finished, delete the pages "adminsetup.asp" and "userchek.asp".
My completion records disappeared.
On the Training Detail screen, Completed tab, check the box at the bottom that says "show history of all complete" to show your expired completions on the screen.
I can't print any reports.
Go to the Report Menu, Setup tab, and click the “Report Matrix” button. If this report opens, but no other report will open, then you may not have any data to display in the other reports. Try entering a test training, set it as required for a test employee, and mark it complete then try the reports again. If the Report Matrix report does not open, then there may be an issue with your printer settings.