INSTALLATION AND SETUP

How do I install TRAIN TRACK™?
1. Click on the installation link and select "OPEN".
2. The installation wizard will start. Follow the instructions on your screen.
3. Once the setup wizard has completed, go to "START" > "PROGRAMS" > "TRAIN TRACK 2009 v X.x".
If you have any problems, please contact Liberty Labs or call 619-284-8013.

Can I install the program on a network drive?
Yes. You may install it on a network drive so that it can be accessed by multiple users. With the client/server version, you will install the database on a central server, and the user interface on individual workstations.

Will I be able to move the program if I need to switch to a different computer or network drive?
Yes, you may move it as many times as you need.

How do I move it from a local to a network drive?
Simply copy and paste the whole folder to the new location. There are no registry entries or other modifications made to your system when the program is installed.

Do I need to have Microsoft® Access™?
No. You may download the free run-time version of Access™ from the Liberty Labs web site. This allows you to use the program without having a license for Access™.

FORMATS

What is the open database version?
It is an Access™ database file that you can edit.

What is the client/server version?
TRAIN TRACK™ Client/Server consists of a user interface (client) and a database (server). All of your data is contained in a schema which is loaded onto a database application on your central server. The user interface can be installed on individual workstations, and is linked to the server data through an Open Database Connectivity (ODBC) connection.

Can I get the program sent to me on a CD?
Yes, a CD can be mailed to you. See the purchase page for prices.

DATA

Will I be able to keep data I have entered into the trial version?
Yes, you will be able to keep all of your data, even if your trial period expires. You may unlock the trial version with your registration number, and keep using it, or you may import your data into a new version.

How many records can the database hold?
The database can hold up to 2 Gigabytes of data, or about 2 million records. If you are going to have that many records, we recommend that you use the client/server version.

Can I import my data from another program?
Yes. The standard version includes functions to automatically import data from Excel®. With the open database version, you can import data directly into the data tables from any ODBC application or other compatible format.

How many employees can I track?
You may track an unlimited number of employees. 

USERS AND SECURITY

How do I add a new user?
If you are not a registered user, you can edit users by entering the original registration code that came with your license. If you are a registered user, you can edit users from the start menu, setup tab.

It doesn't ask for a password. How does it log me in?
The program authenticates users through the Windows® login. The program looks to see what user is logged in to Windows®, and compares that user name to the list of approved users. This way, you do not have to type in a separate password, and all of the security that you have already set up through your network is automatically applied to this program as well. You do not have to separately track password expirations or other password rules because it's all automatically included.

How do I set passwords for employees to take exams?
From the employee detail screen, exam tab, you can enter a password for each employee.

CUSTOMIZATION

Can TRAIN TRACK™ be customized?
Yes, the open database version or client/server version may be customized. You may customize it yourself, or Liberty Labs can customize it for you.

How much does it cost for customization?
Customization is available for $125.00 per hour with a minimum of 1 hour. All prices are US Dollars and subject to change without notice.

If I want to modify the program, will I be able to get help?
Yes. One year of technical support is included with your license. Support can be extended with the purchase of a support contract.

COST

How much does it cost?
Licenses vary depending on the version and number of users. Single user licenses start at $199. For detailed pricing information, see the pricing page. All prices are US Dollars and subject to change without notice.

Do I have to pay for each employee I track?
No. You may track any number of employees.

Is there an annual fee?
There is no annual fee to continue your license. If you need technical support after the first year, or wish to receive free program updates, you may purchase a yearly support contract.

How can I pay?
You may pay with a credit card by phone or online, mail a check, or email a Purchase Order. We can also accept wire transfers.

LICENSE

What types of licenses are available?
Licenses are available for the standard version, open version, and client/server version. You may also purchase licenses for the web component or the Part 11 Toolkit. The license includes one to seven users, depending on the version, and additional users can be added at any time. Each license covers one database at one location.

Can I transfer the license from one employee to another?
Yes, the license can be transferred.

Is the license for concurrent uses?
Each person who uses the database to edit data will need their own license. It does not matter how many users are accessing the program simultaneously. Read-only users, Supervisors, and Employees do not need to have their own license.

Will I be able to Upgrade later?
Yes, if you purchase one type of license, and later decide to move to a higher level, you may upgrade by paying the difference in price between what you already paid for your basic license, and the cost of the new license.

WHO USES TRAIN TRACK™?

TRAIN TRACK™ is currently being used by many industries, and several Fortune 100 and 500 companies, including:

• Aviation, Military, Defense, and Weapons.
• Banks, Finance, and Insurance.
• Biotech, Laboratories, Pharmaceuticals, Medical Devices, Research, and Diagnostics.
• Construction and Building Materials.
• Energy Producers and Distributors.
• Engineering, Robotics, Microelectronics, Information Technology, and Artificial Intelligence.
• Food and Beverage Producers and Distributors, Grocery Retailers, and Restaurants.
• Government Offices, Emergency Services, Forest Service, and Health Departments.
• Hospitals, Hospices, Retirement Communities, and Residential Care.
• Hotels, Convention Centers, and Casinos.
• Logistics, Transportation, and Distributors.
• Machining, Auto Parts, Metalworking, Fabrication, and Mining.
• Manufacturing, Consumer Products, Health and Hygene Products, and Retail.
• Marketing and Business Services.
• Municipal Water, Sanitation, and Utility Authorities.
• Police Departments, Law Offices, and Courts.
• Universities, Schools, and Publishers.
• Zoos and Museums.